Frequently Asked Questions

Customer Care
  1. What is your return policy?
  2. What is the difference between the SleepDog CoolMAX® mattress and The Big Dawg™?
  3. What is the difference between SleepDog Mattresses and Tempur-Pedic™?
  4. How does your mattress compare to ones you can get at a truck stop or dealer?
  5. How does the density of your memory foam compare to others?
  6. Will sitting on the edge of my SleepDog mattress damage it over time?
  7. I am a team driver, will this mattress help my teammate sleep better while I drive?
  8. Can I use a heated mattress pad/blanket on your mattress?
  9. Can I get a mattress made to my truck specifications?
  10. Do you ship to Canada?
  11. How much weight can your mattresses support?
  12. How long will it take to get my mattress?
  13. Can I get one for my home?
  14. Can I pick my order up from your warehouse in Piney Flats, TN?
  15. How much do your mattresses weigh?
  16. Will compressing a mattress damage the cellular structure of the foam?

1. What is your return policy?

SleepDogMattress has the easiest and best mattress Return Policy in the entire industry. It is simple and fair and demonstrates our confidence in our product.

SleepDogMattress has virtually eliminated any risk to you.

If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. You have from the 60th day to the 120th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial.

SleepDogMattress has sold tens of thousands of mattresses since 2006 and has enjoyed five complaint-free years from the BBB. We have received over 1500 positive reviews against 16 negative reviews during that time. None of our negative reviews have gone unanswered demonstrating our continued willingness to improve. We will do whatever it takes to earn the satisfaction of every customer. We are a Golden Rule company. This is the best and fairest Return Policy in the entire mattress industry!

NOTE: SleepDogMattress.com has never and will never re-sell a mattress which has been returned to us. All of our returns are donated to charity.

The return policy is designed to make sure SleepDogMattress.com delivers a high quality-mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure the mattress space in your truck and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. If you have any doubts, please visit our Customer Care Center and we can help you pick out the correct size mattress.

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2. What is the difference between the SleepDog CoolMAX® mattress and The Big Dawg™?

The SleepDog CoolMAX® and The Big Dawg™ both feature the same US-Made 8" foam core. The 8" foam core has 3" of advanced BASF CoolRest™ memory foam on top of 5" of BASF High Resiliency (HR) support foam (made especially for truckers). These two types of foam are laminated together with a non-toxic water based glue to form one single piece and create the ideal memory foam truck mattress.

The difference in feel.
The Big Dawg™ truck mattress resembles the look and feel of a high-end traditional mattress, but will not create the pressure points caused by springs and hard foam used in other truck mattresses. It will be slightly more supportive to the touch than the The SleepDog CoolMAX®, probably due in part to the added surface tension created by the 2” Quilted Natural Bamboo cover. The SleepDog CoolMAX® has a thin cover made using CoolMAX® technology, this thin cover will allow the memory foam to conform more readily to your body. It will feel softer to the touch than The Big Dawg™. Both mattresses are designed to help you sleep cooler, provide ideal support for your spine, and relieve pressure & pain caused by other types of mattresses.

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3. What is the difference between SleepDog Mattresses and Tempur-Pedic™?

The main difference is the foam. The density of our memory foam is 3lb. The density of Tempur-Pedic™ memory foam is 5 lb. (or 5.3lb). Comparing our advanced , next generation 3 lb. CoolRest™ foam with other companies, including Tempur-Pedic™, is like comparing apples to bananas or a paper airplane to a Boeing 767. Ok, maybe that's a bit extreme. It is appropriate to say that BASF has once again lived up to their commitment to make the product (in this case, memory foam) better.

Let's take a look at something obvious. Tempur-Pedic's™ memory foam is heavier. That doesn't necessarily mean it is better. High density, heavier foam has smaller holes. Air takes longer to go in and out. This means that the mattress can build up heat and take longer to rebound. If you are sleeping and you turn over, higher density foam will take much longer to re-fill with air and return to normal. This problem of slow rebound can wake you up and make you mad. We also use a solid piece very high quality High-Resiliency support foam that does not sag over time, compared with 'convoluted' foam used to cut corners and create a 'thicker mattress' for less money. This can lead to a sagging mattress.

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4. How does your mattress compare to ones you can get at a truck stop or dealer?

Without seeing what you are specifically comparing our mattress to, it is a little tricky determining the difference between what they offer and what we have. What we can offer is an overview of what we've seen at truck shows and heard straight from truckers.

Manufacturer Direct- No high markup
What we can say is that we are manufacturer direct to truckers. No unnecessary markup for the ‘middleman’ or added freight costs for shipping the mattresses to a distribution center or truckstop. Each stop means added cost, truckers know this better than anyone. We aren’t the lowest price because we sell what we believe is the best truck mattress you can possibly get. It has been tested for comfort, durability, toxicity, and has been proven on the road. We are not a reseller; we specialize in developing sleep products and delivering them quickly. We can have a high-quality mattress delivered within 2-4 days to most truckers.

What to expect from a dealer or truckstop
Based on what we’ve seen (correct us if you know better), these venues usually resale or ‘private label’ a mattress that is already on the market, calling it their own after marking it up to make profit. All of your money isn’t being put toward quality, which means you are paying more for an inferior product. These mattresses are oftentimes not designed to last and although there are short term savings, these mattresses will often get replaced within 2-5 years due to failure or back pain, as opposed to a SleepDog which has a 20-Year Warranty.

A fresh, new, comfortable mattress from SleepDog
Truckstop mattresses are sometimes rolled up for months while they wait to be purchased. Once you get them in the truck, they don’t always expand properly, so you start out with problems. SleepDogs are never left in a roll too long and will ALWAYS expand within minutes of opening, ready to sleep on. It will be 100% better than anything you will find on the road.

So why pay MORE for a cheap mattress. Remember the old saying, you get what you pay for!

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5. How does the density of your memory foam compare to others?

(Taken from a recent e-mail to SleepDogMattress)
"I have been reading reviews of density for memory foam mattresses and many of them say that 4 to 6 lbs of density makes for better quality memory foam and will stand up longer/better. I read on your website about this high density not being as good due to hotter sleep and longer to bounce back. I am a little confused about which way to go. Can you help me out with this? Why is it that yours is 3lbs when just about everything out there on the market is 4-6lbs?"

Our 3lb memory foam cannot be compared to the older technology foams which require more material to be durable. Density is merely the weight of the foam and has absolutely nothing to do with the pressure-relieving characteristics or capabilities of the foam. The older technology foams simply must have more material and hence more weight to be as durable as our newer technology, lighter weight foam created by BASF. Older technology foams require the influence of heat to become softer and more pliable. (That is actually a technological limitation which has been ingeniously marketed into acceptance by Temper-Pedic) Because they have more material making up the foam, there are fewer spaces between the molecules for air to flow and it takes much longer for the foam to recover once it has been compressed in the "heated-up" state. The result is that a sleeper has to wait quite a long time for the foam to recover from their body impression when they change position. Higher density foam always indicates older memory foam technology. Older memory foam technology is characterized by 5 main limitations:

  1. It requires more material to create the memory foam to help it last longer and remain durable-especially under the stress of heavier people.
  2. More material in the memory foam causes it to become denser. Density is only the weight of the foam. Higher density foam results in a very heavy mattress which is difficult to move-especially for elderly people.
  3. Older technology memory foam has a narrow temperature operating range. The foam becomes more "putty-like" and rigid when the temperature drops below 65 degrees. It then takes "heat" to soften it up. If you are in a cool or air conditioned room with an older technology mattress, when you shift positions, you will be shifting your body onto a harder surface of the mattress then you have been sleeping on and it will take time for your body to heat it up and soften it up. This will wake you up. Also, you then have to wait for the place you moved from to rebound (which takes a long time because the older technology memory foam becomes "gooey" and is slow to rebound once it's heated up). The temperature operating range of older technology foam is approximately 70-90 degrees. Below 70, it starts to get hard. Above 90, it gets gooey and slow to rebound. Our BASF memory foam has an operating range of 40-100 degrees.
  4. Older technology memory foam is more expensive to produce since it requires more material.
  5. Older technology memory foam is more prone to cell damage from repeated compressions and creates dips in the mattress where you lay. This is especially prevalent with cheaper process memory foams coming from other countries and from companies which use cheaper base foam for support under the memory foam. Our mattress comes with a 10-Year full replacement warranty to protect you against any compression problems which may result in dips in the foam which exceed 1.25 inches during that 10-Year period. Our manufacturer, North Carolina Foam Industries, has been making foam for over 42 years which means our warranty is credible and valuable to you.

What other companies won't tell you
Now that we have revealed some important information about the differences between our high technology, modern memory foam and older technology memory foam, it is important that you know the "rest of the story". No memory foam is going to do a good job for a sleeper unless there is high quality support foam/base foam underneath the memory foam. We have discovered through much testing and experience that the best support foam to use under memory foam is High Resiliency (HR) foam that weighs at least 2.4 lbs per cubic foot. The ILD of the support foam should be at least 27. (see Density & Softness for more information on ILD) The ILD on our support foam is 45 and is considered well supportive and perfect for the majority of truckers. We use 2.85 lb HR foam in our base foam. Companies which cut corners use High Density (HD) foam. HD foam is simply not as good as, or as durable as HR foam.

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6. Will sitting on the edge of my SleepDog mattress damage it over time?

No. This mattress is made using High-Resiliency (HR) support foam & new generation CoolRest™ memory foam. It has been tested by an independent lab and is astonishingly durable, much more durable than the typical mattress foam. See FAQ: Will compressing a mattress damage the cellular structure of the foam? for more info on that test.

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7. I am a team driver, will this mattress help my teammate sleep better while I drive?

The "bounce-factor" and vibration will be virtually eliminated. The memory foam is designed to reduce motion transfer and absorb the shocks from rough roads while you travel. Traditional spring or standard foam (especially single layer) truck mattresses do little to reduce bouncing or vibration.

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8. Can I use a heated mattress pad/blanket on your mattress?

Yes, but if you use the pads that are sold for trucks and it has safety pins to secure, you should NOT use the pins. Please use elastic straps with clips. Also, do not set your heat above 120 degrees.

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9. Can I get a mattress made to my truck specifications?

Yes, we can make custom size mattresses to your specifications. Just give us a call at: (866) 953-1019, (Hours are Mon-Fri 8am-5pm EST) and we will be happy to give you a quote. You can also send an email to us and we will promptly get back to you.

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10. Do you ship to Canada?

Yes, please call us at: (866) 953-1019 or go to go to BedInABox.ca, this is our Canadian site and it will estimate all shipping charges, duties, & taxes. You will not have to pay any additional charges at delivery.

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11. How much weight can your mattresses support?

All SleepDog Mattresses will support truckers up to 400lbs., or 800lbs. combined weight.

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12. How long will it take to get my mattress?

FedEx & UPS Estimated Shipping Times

Shipping estimates are approximate. FedEx & UPS usually deliver within the designated time periods above. Most orders that have multiple packages, (eg. mattress & foundation) will arrive on the same day. Rarely, the 2nd package may arrive a day later depending on the available space in the delivery truck. Once the items leave our facility they are the carrier's responsibility.

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13. Can I get one for my home?

Yes. Please visit our main site, BedInABox.com for more information.

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14. Can I pick up my order from your warehouse in Piney Flats, TN?

Yes. We are open Mon-Fri, 8am-5pm EST and our address is 220 E Millard St Johnson City, TN 37601.

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15. How much do your mattresses weigh?

Between 47 & 65lbs., depending on the size and model.

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16. Will compressing a mattress damage the cellular structure of the foam?

(The following question has been posed to us by many prospective customers. Here's the answer)
"I'm in the market for a memory foam mattress , and have been comparing several brands online. I'm sold on your lower density CoolRest™ foam , but some manufacturers claim that shipping a foam mattress in a compressed small box could be damaging to the cellular structure of the foam. You did not address this issue on your website. What is your opinion on this?"

Proven durability through independent testing
All of our testing was conducted after several of our mattresses had been rolled up and left in the box for six months. The manufacturer's 10-Year, full replacement warranty and 20-Year Limited warranty was the result of un-boxing the mattresses and subjecting them to 80,000 static fatigue compressions. This was done with a one foot square indenter plate, compressing the mattress 75%, simulating two people getting in and out of bed 5 times a day for twenty years. Our mattress lost only .25 inches on the surface. It is an astonishingly resilient new memory foam technology, created by BASF, which has been thoroughly tested and which will provide lasting support.

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Tempur-Pedic® is a registered trademark of Dan-Foam A/S Corporation. We do not sell Tempur-Pedic® products and are in no way affiliated with Tempur-Pedic®. The content on our website as it pertains to Tempur-Pedic® is for comparison purposes only.
Vx Is a registered trademark of North Carolina Foam Industries. Used by permission.