Return Policy Effective 9-29-2010

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What is your return policy?

SleepDogMattress has the easiest and best mattress Return Policy in the entire industry. It is simple and fair and demonstrates our confidence in our product.

SleepDogMattress has virtually eliminated any risk to you.

If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. You have from the 60th day to the 120th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial.

SleepDogMattress has sold tens of thousands of mattresses since 2006 and has enjoyed five complaint-free years from the BBB. We have received over 1500 positive reviews against 16 negative reviews during that time. None of our negative reviews have gone unanswered demonstrating our continued willingness to improve. We will do whatever it takes to earn the satisfaction of every customer. We are a Golden Rule company. This is the best and fairest Return Policy in the entire mattress industry!

NOTE: SleepDogMattress.com has never and will never re-sell a mattress which has been returned to us. All of our returns are donated to charity.

The return policy is designed to make sure SleepDogMattress.com delivers a high quality-mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure the mattress space in your truck and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. If you have any doubts, please visit our Customer Care Center and we can help you pick out the correct size mattress.

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What items may be returned?

Any mattress may be returned within 120 days of receipt for a refund according to our return policy. A return authorization number is required for all returns. Please contact our Customer Care Department at (866) 953-1019 to obtain a RMA number.

Mattress foundations may also be returned within the 120 day trial period but are subject to return shipping charges and a 20% restocking fee to cover inspection and repackaging. Foundations must be returned clean and include all pieces to qualify for a refund. No other items are returnable once they are unpackaged, including mattress covers & pillows unless otherwise specified. Unopened items may be returned, but you are responsible for round trip shipping charges. If products were damaged during shipping, please see 'What happens if a mattress is damaged during shipping?' below.
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Do you charge a restocking fee?

Mattresses and pillows are NOT subject to restocking fees.

All other products are shipped directly from the manufacturer; you will be responsible for any restocking fees they impose. This fee varies, but will likely range between 10%-20% of the products sale price.
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What happens if a mattress is damaged during shipping?

We package our mattresses in waterproof, rip-proof bags and it is extremely unlikely that your mattress was damaged during shipping. If your package is damaged, give our Customer Care Department a call at (866) 953-1019.
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What if I change my mind and want to cancel my order?

We generally process orders within 24 hours of when they are placed. If you need to change or cancel your order, please contact us by phone at (866) 953-1019 or send us an email within this 24 hour period to have the best chance at catching your order before we ship it. Please be sure you are ordering exactly what you want. If you change your mind and want to cancel your order after it has already been shipped, you can refuse the delivery but you will be responsible for all shipping charges and applicable restocking fees.
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What if I want to return a Mattress?

If for any reason our mattress should fall short of your expectations before the end of 120 days, contact our Customer Care Department at (866) 953-1019.
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What if I refuse delivery of my shipment?

If you refuse a delivered item and there is nothing wrong with the package, it will be returned to us and those refused orders will be subject to round trip shipping charges before a refund is issued. You will also be responsible for restocking fees, if applicable. Refer to the 'Do you charge a restocking fee?' section above.
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