BedInABox, LLC guarantees that your mattress will be replaced or repaired at our option, without any cost to you, should it be determined to be defective because of faulty workmanship or manufacturer’s defects during the first ten (10) years of the warranty, excluding specific limitations outlined herein. It is understood by the purchaser that this warranty does not include a normal increase in softness of the memory foam or visible decrease in the recovery of the foam less than 1 and one-quarter inch (1.25"), which is normal and does not affect the pressure-relieving quality of the mattress.
This warranty covers deterioration in the cell structure of the materials that may cause the mattress to have a visible indentation greater than 1 and one-quarter inch (1.25"), not caused by a sag in the foundation, box springs, or platform. It also covers any physical flaw in the mattress that causes the material to split or crack despite normal usage and proper handling. If such defects occur during the first (10) years of this 20 Year limited warranty we will, at our option, repair or replace the mattress at no handling cost to you. We will replace the mattress at a prorated charge to you from years 11 to 20.
During the first year of the prorated 10 Year period, the prorated replacement charge will be fifty (50) percent of the original purchase price. The prorated charge will increase by five (5) percent for each subsequent year of the prorated period.
Our mattresses work best when placed on a flat, uniform surface. If you are using slats, please make sure the space between them does not exceed 5 inches. Our warranty and other performance guarantees are based on tests conducted on our mattresses with such foundations.
Using inappropriate foundations may cause damage to your mattress. You may be required to provide proof of the efficacy of the foundation being used with your mattress in the event of a warranty claim.
This warranty is valid only to the original purchaser of the product. If the original purchaser sells the product, the subsequent purchaser takes the product "as is" and "with all faults." All transportation costs are the responsibility of the purchaser and are additional to any prorated charges.
You may contact BedInABox.com Customer Care by calling toll-free (866) 953-1019 or by sending us an email. This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.