Frequently Asked Questions Frequently Asked Questions
Browse our FAQ or contact our sleep specialists and help us find the right mattress for you.

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What is your return policy?

If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. We do not charge a restocking fee or a reshipping fee on our mattresses. You have from the 60th day to the 120th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial, nor do we accept exchanges for another mattress. The return policy is designed to make sure SleepDogMattress delivers a high-quality mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. If you have any further questions, please contact our Sleep Specialists. Note: reserves the right to NOT sell a mattress to a customer who has previously returned one. NOTE: has never and will never resell a mattress which has been returned to us. All of our returns are donated to charity.

What is the density of your memory foam?

We use a 3lb density memory foam in all of our mattresses. The rebound is much quicker, which means you can change positions with ease and not feel “stuck.” Our memory foam is not affected by changes in temperature. You do not have to wait for your body temperature to “warm” the mattress up, so it will not be firmer in a cooler room and softer in a warmer room. It will have a consistent feel no matter the room temperature.

Can I use a heated mattress pad/blanket on your mattress?

Yes, but if you use the pads that are sold for trucks and it has safety pins to secure, you should NOT use the pins. Please use elastic straps with clips. Also, do not set your heat above 120 degrees.

Can I get a mattress made to my truck specifications?

Yes, we can make custom size mattresses to your specifications. Just give us a call at: (866) 953-1019, (Hours are Mon-Fri 8am-5pm EST) and we will be happy to give you a quote. You can also send an email to us at and we will promptly get back to you.

Do you ship to Canada?

Yes, please call us at: (866) 953-1019 or go to go to, this is our Canadian site and it will estimate all shipping charges, duties, & taxes.

How much weight can your mattresses support?

All SleepDog Mattresses will support truckers up to 400lbs.

How long will it take to get my mattress?

Typically, orders are shipped within two business days of receipt. Please view the FedEx map to determine approximately how long it will take FedEx to deliver to you from our warehouse in Johnson City, TN.

FedEx & UPS Estimated Shipping Times

Can I get one for my home?

Yes. Please visit our main site, for more information.

Can I pick up my order from your warehouse in Johnson City, TN?

Yes. We are open Mon-Fri, 8am-5pm EST and our address is 220 E Millard St Johnson City, TN 37601.

How much do your mattresses weigh?

Between 47lbs & 65lbs, depending on the size and model.

How do I clean the mattress cover?

If something has happened to your mattress cover we recommend spot cleaning it with a mild household fabric or upholstery cleaner. Be sure to test a small area first to ensure that the cleaner doesn’t cause any discoloration or damage the fabric in any way. You should also avoid using any thick bristled brushes to scrub the cover as this can cause damage to the fabric as well. We do recommend a waterproof mattress protector to keep your mattress looking great and stain free.

Do you charge sales tax?

By law, sales tax is collected in certain states. Certain states also charge a recycling fee for any order that includes the purchase of a mattress. This fee is paid for at the time of checkout.