Warranty


BedInABox, LLC guarantees that your SleepDog mattress will be replaced or repaired at our option, should it be determined to be defective because of faulty workmanship or manufacturer's defects during the first ten (10) years of the warranty, excluding specific limitations outlined herein.

It is understood by the purchaser that this warranty does not include a normal increase in softness of the memory foam, which is normal, and does not affect the pressure-relieving quality of the mattress. This warranty covers deterioration in the cell structure of the materials that may cause the mattress to have a visible indentation greater than 1 inch during the first five (5) years of the warranty or greater than 1.25" during years 6-10, not caused by a sag in the foundation, box springs, adjustable bed, or platform. If such defects occur during the first ten (10) years of this 10 Year limited warranty we will, at our option, repair or replace the mattress. 

The Consumer Product Safety Commission has created the Standard for the Flammability (Open Flame) of Mattress Sets in Federal Register 16 CFR Part 1633. The foundation or adjustable bed base used with purchaser's mattress, unless specified for use as the particular foundation or adjustable bed base for the mattress purchased, should not be construed as 16 CFR Part 1633 compliant.

This warranty is valid only for the original purchaser from the original purchase date of the original mattress purchased from BedInABox, LLC. If the original purchaser sells the mattress, the subsequent purchaser takes the product "as is" and "with all faults." This warranty also does not apply to any mattress being used in a commercial setting such as hotels, motels, boarding homes, nursing homes and similar environments. Commercial settings fall under a separate warranty.

You may contact SleepDogMattress.com Customer Care by calling toll-free 866-953-1019. This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.


ADDITIONALLY, THIS WARRANTY DOES NOT COVER:

 

  • A normal increase in softness of the memory foam which is normal and does not affect the pressure-relieving quality of the mattress.
  • Comfort preference
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage & stains, or abnormal soiling